Terms of Use

Please Read These Terms Carefully Before Using This Service

The contents on this website http://www.unambiguous.ca (the "site") are provided by “Unambiguous Edit” (herein after referred to as “Unambiguous”), as a service to its customers. By using this site, or service, you agree to these terms (“Agreement”). If you do not agree to them, do not use the site or access the service from it or Unambiguous.

1. Acceptance of Terms

The Services are offered to you conditional on your acceptance without modification, of the Terms, conditions, and notices contained in this agreement and any operating rules, policies, and procedures that are published on this Website (the “Site”) by Unambiguous (collectively, the "Terms" of Use). The following Terms govern your access to and use of the Service. Your subscription and use of the Service constitutes your agreement to all such Terms. These Terms may be updated by us from time to time without notice to you. These Terms of Service apply to all users of the Unambiguous site.

The words "use" or "using" in this Agreement, means any time a User (a person visiting/using the content/service of the site), directly or indirectly, with or without the aid of a machine or device, does or attempts to access, interact with, use, display, view, print or copy from Unambiguous Services (see clause 2 below), transmit, receive or exchange data or communicate with the Unambiguous Services, or in any way utilizes, benefits, takes advantage of or interacts with any function, service or feature of the Unambiguous Services, for any purpose whatsoever.

Unless explicitly stated otherwise, the Terms will govern the use of any new features that augment or enhance the current Services, including the release of new Unambiguous resources and services.

2. The Service

The Unambiguous website including all content (“Content”) available through the Unambiguous domain name, (the "Site") is owned and operated by Unambiguous Edit.
This Site provides to its customers online editing services of documents, proofreading and copy-editing. Unambiguous accepts the orders for work, and the contractors pick up the documents to perform the work. The customer will have to agree to this website's terms and conditions when placing an order through the website for proofreading/ editing services. Also, placing an order in itself will not be an acceptance of the work order. If the document submitted contains any inappropriate or offensive material, Unambiguous retains the right to refuse to work on the project. The Turnaround Time (TAT) requested by you will be accounted from the time the work is picked up by a Contractor.
Our service, which offers a live quote system based on word count, allows you to place a lower word count than what is available in the document. We do have a box for notes where you can indicate that the word count applies for a specific portion of the document you want to be edited. You only have to pay for that. However, if there is no specification in the box for notes as to what part of the document the word count applies to, and if the word count paid for is less than the total word count of the document, then our editors will only edit for that specific word count limit, starting from the first word of the document. In ANY case, word count includes text in headers, footers, in-text citations, titles, title pages, reference/citations lists, UNLESS otherwise stated by you at the time of submitting the document.

You also understand and agree that the Services may include advertisements. You also understand and agree that the Services may include certain communications from Unambiguous, such as service announcements, administrative messages and updates.

3.   Modifications to the Service

Unambiguous reserves the right to modify or discontinue all or part of the Service, temporarily or permanently, with or without notice to User, and is not obligated to support or update the Service. The amended Terms of Service of this agreement shall be effective immediately after they are initially posted on the Site. User's continued use of the Service after the posting of the amended Terms on the Site constitutes User's affirmative: (a) acknowledgement of the Terms and its modifications; and (b) agreement to abide and be bound by the Terms, as amended. User acknowledges and agrees that Unambiguous shall not be liable to User or any third party in the event that Unambiguous exercises its right to modify or discontinue all or part of the Service. You are responsible for being familiar with any changes or modifications to these Terms of Use. You can review the most current version of the Terms at any time at: www.unambiguous.ca/terms.

4.   Use

In order to get communication regarding the service from this site, you must submit your valid email address when you submit your document. You can check the status of your order by a live update system on the site under the link "My Edits". You will also receive live email updates about when your order is picked up, and an estimated time for when it will be returned to you after completion of the work.

By electing to use these services; (a) you warrant that all information you submit is current, true and accurate; (b) you agree to update this information; (c) you agree not to use the Services for any unlawful purpose.

You confirm that you are of legal age (as defined by the laws of your country) to make on-line purchases of our services. You also represent that you are not a person barred from receiving the Services under the laws of your country or other applicable jurisdiction. If you provide any information that is untrue, inaccurate, not current or incomplete, or if Unambiguous has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Unambiguous has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

5.  Payment

Customer shall pay upfront when the documents are submitted for the services. Payment shall be made through PayPal.

Unambiguous reserves the right to suspend or terminate your account without notice upon rejection of any card charges or if your card issuer (or its agent or affiliate) seeks return of payments previously made to Unambiguous when Unambiguous believes you are liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Unambiguous.

If you elect to cancel a project that has already been picked up by an editor, your payment will only be partially refunded, based on a percentage/fractional scheme of the number of days it has been in progress. That is to say, if your order was for a week-long turnaround time, and it has been in progress for one day, you will be refunded 6/7ths of your payment. A partial day in progress counts as one full day for cancellation purposes. This means that once a 24-hour project is commenced, no payment will be refunded for a cancellation. For a 48-hour project that is commenced, a maximum of 50% will be refunded for a cancellation. All refunds will be processed through PayPal, and will take 7-10 business days to process. 

Any discounts or vouchers you redeem will be processed as a PayPal refund once the project has commenced.

6. Privacy

We respect your privacy and the use and protection of your Personal Information.  Unambiguous collects your e-mail id and PayPal account particulars when you submit the document for our service. Such information collected by us about Users will be treated as confidential and will not be shared with or sold to any third party.

7.   User Conduct/Lawful Use

User agrees that use of the site is subject to all applicable International, National, State, and Local laws and regulations. The User agrees to abide by these laws and is solely responsible for the content of its communications through the Service. User agrees to use Unambiguous for lawful purposes only.

You agree:
a. not to use Unambiguous for illegal purposes;
b. not to interfere or disrupt networks connected to the Unambiguous;
c. to comply with all regulations, policies and procedures of networks connected to Unambiguous;
d. not to resell or transfer your access to the service to any third party;
e. not to restrict any other visitor from using the service;
f. to act responsibly, treat other website users with respect and not violate their rights;
g. not to modify, adapt, sublicense, translate, sell, decompile, or disassemble any portion of the Service or any part of the Website;
h. not to harvest or collect information about Users of the service without their express consent;
i. not to solicit personal information from anyone under the age of 18.
Unambiguous may find a customer to be using server resources to such an extent that he/she may jeopardize server performance and resources for other customers. In such instances, Unambiguous reserves the right to block such User.

In case of any violation of these Terms, Unambiguous reserves the right to seek all remedies available by law and in equity for such violations.

8.   Limitation of Liability

As a condition of use of the Service, and in consideration of the services provided by Unambiguous, User agrees that neither Unambiguous, nor any officer, affiliate, director, shareholder, agent, contractor or employee of Unambiguous will be liable to User or any third party for any direct, indirect, incidental, special, punitive, or consequential loss of profits, loss of earnings, loss of business opportunities, damages, expenses, or costs resulting directly or indirectly from, or otherwise arising in connection with the Service, Site or Content.

You specifically acknowledge that Unambiguous shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.

Unambiguous makes no representations that the Unambiguous Site is appropriate or available for use in other locations. Those who access or use the Unambiguous Site from other jurisdictions do so at their own volition and are responsible for compliance with local law.

Unambiguous shall not be liable for any direct, indirect, incidental, punitive, special, multiple, or consequential damages, resulting from the use or the inability to use Unambiguous services or for cost of procurement of substitute services or resulting from any services purchased or obtained or transactions entered into through the site or resulting from unauthorized access to, deletion or alteration of user's transmissions or data or failure of the site to store user's transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangible property, even if Unambiguous has been advised of the possibility of such damages.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages under certain circumstances; consequently, some of the above limitations may not apply to user, in whole or in part.

Your Unambiguous account is non-transferable and any rights to your Unambiguous subscriber account or contents within your account terminate upon your death.

Regardless of any statute or law to the contrary, if you are not satisfied with the quality of work, unless you contact our customer service team (through the website form) and file a claim within five (5) days of receiving the edited document, your claim will not be considered for partial money-back option and will be forever barred. If a claim is filed through our website, a refund, if deemed necessary, will be decided on a case by case basis, and will be decided at Unambiguous Edit’s sole discretion.

9. License

The contents on this Site are copyrighted and any unauthorized use of any content on this Site may violate copyright, trademark, and other laws. You may download one copy of the information ("Materials") found on Unambiguous website on a single computer for your personal, non-commercial internal use only unless specifically licensed to do otherwise by Unambiguous in writing or as allowed by any license terms which is acquired by Unambiguous or are provided with individual Materials. This is a license, not a transfer of title, and is subject to the following restrictions:

You may not:
Modify the Materials or use them for any commercial purpose, or any public display, performance, sale or rental;

Decompile, reverse engineer, or disassemble software Materials except and only to the extent permitted by applicable law;

Remove any copyright or other proprietary notices from the Materials;

Transfer the Materials to another person. You agree to prevent any unauthorized copying of the Materials.

10.   Disclaimer/No Warranty

Unambiguous service is provided on an "as is" basis without any express or implied warranty of any kind including warranties of merchantability, or non-infringement of intellectual property. In no event shall Unambiguous be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information) arising out of the use of or inability to use the materials; any unauthorized access to or use of our secure servers and/or; any and all personal information and/or financial information stored therein; any bugs, viruses, trojan horses, or the like which may be transmitted to or through our site by any user or other third party, and/or; any errors or omissions in any content or for any loss of damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Unambiguous site. Unambiguous may provide links to third party websites as well as advertisements. Unambiguous does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Unambiguous site or any hyperlinked site or featured in any banner or other advertising. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate. These third party sites have their own privacy policies. We encourage you to review the privacy policies of websites you choose to link to from unambiguous.ca so that you can understand how those websites collect, use and share your information. Unambiguous is not responsible for the privacy policies or other content on websites outside of unambiguous.ca. As a provider of online services, Unambiguous is not liable for any statements, representations or content provided by its users in any public forum, blog or other interactive area, even if Unambiguous has been advised of the possibility of such damages. Because some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Unambiguous further does not warrant that its service will be secure or uninterrupted; the information, text, graphics, links or other items contained within these materials will be accurate and complete.  Unambiguous may make changes to these materials at any time without notice. Unambiguous makes no commitment to update the Materials. No oral advice or written information given by Unambiguous, its employees, contractors, licensors or the like, will create a warranty; nor may you rely on any such information or advice.

Unambiguous is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email due to technical problems or traffic congestion on the Internet or on any of the Unambiguous Services or combination thereof, including any injury or damage to Users or to any person's computer related to or resulting from participation or downloading materials (for the purpose of viewing only), in connection with the Unambiguous Services.

11.   Indemnification

User will defend, indemnify and hold harmless Unambiguous and its affiliates, directors, officers, employees, proprietors, independent contractors, consultants, partners, shareholders, representatives, customers, agents, predecessors, successors, and permitted assigns from and against any claim, suit, demand, loss, damage, expense (including reasonable attorneys' fees and costs) or liability that may result from, arise out of or relate to: (a) acts or omissions by User arising out of or in connection with this Agreement; (b) intentional or negligent violations by User of any applicable laws or governmental regulation, (c) contractual relations between the User and a third party; or (d) infringement of intellectual property rights including, but not limited to, rights relating to patent and copyright.  

This indemnification obligation will survive these Terms of Use and your use of the Unambiguous Site.

12.   Intellectual Property Rights

User acknowledges that content, including but not limited to policy information, text, music, sound, images, video, graphics, the arrangement of text and images, commercially produced information, and other material contained on the Site or through the Service ("Content"), is protected by copyright, trademarks, service marks, patents or other proprietary agreements and laws; and User is only permitted to use the service purchased by the User as expressly authorized by Unambiguous. These Terms do not transfer any right, title, or interest in the Service, Site or the Content to User, and User may not copy, reproduce, distribute, or create derivative works from this Content without express authorization by Unambiguous. User agrees not to use or divulge to others any information designated by Unambiguous as proprietary or confidential. Any unauthorized use of any Content contained on the Site or through the Service may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes; and may result in termination of the User’s access to the service. Except as specifically permitted herein, no portion of the information on the site may be reproduced in any form, or by any means, without prior written permission from Unambiguous. Users are not permitted to modify, distribute, publish, transmit or create derivative works of any material found on the site for any public, personal or commercial purposes.

Unambiguous reserves the right, but not the obligation, to take any appropriate legal action for any illegal or unauthorized use of the Site or violation of the Terms of Use.

13.   Termination

You agree that we may terminate your right to use our Services if the information that you provided initially to register for our Services or subsequently modified, contains false or misleading information, or conceals or omits any information we would likely consider material.

Any attempt to undermine or cause harm to Unambiguous server or its customers, is strictly prohibited and will be subject to automatic account termination. This includes spamming, transmission of - malware, viruses, trojan horses; or by linking to sites and files that contain or distribute them.

Unambiguous may terminate user’s account and forfeit any fee at any time without prior notice, if you are in breach of the terms of this Agreement. Unambiguous will be the sole arbiter as to what constitutes a violation of the Agreement.

14.   Entire Agreement/Severability

This Agreement sets forth the entire agreement between you and Unambiguous in respect of this site and its contents and supersedes all prior agreements, whether written or oral, with respect to the subject matter hereof. In the event that any provision of the Terms shall, in whole or in part, be determined to be invalid, unenforceable or void for any reason, such determination shall affect only the portion of such provision determined to be invalid, unenforceable or void, and shall not affect in any way the remainder of such provision or any other provision of the Terms. Unambiguous’s failure to act with respect to a breach by User or others does not waive its right to act with respect to subsequent or similar breaches. This Agreement shall inure to the benefit of and be binding upon each of us and our respective successors and permitted assigns.

15.  Ability to Accept Terms of Use

You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to make on-line purchases; to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use.

16.   Governing Law

These Terms shall be governed by and construed in accordance with the Canadian Laws without regard to its choice of law provisions. In the event of any conflict between foreign laws, rules and regulations and those of Canada, the laws, rules and regulations of Canada shall govern. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms. User hereby consents to personal jurisdiction of Provincial Court of Ontario and Federal court of Canada.

17.   Dispute Resolution

All disputes arising out of or in connection with this Terms of Use shall be finally settled by binding arbitration under the National Arbitration Rules of the ADR Institute of Canada, Inc. The place of arbitration shall be Toronto, Ontario, Canada.

18. Contact us

Any questions or concerns about these terms and conditions of use should be brought to our attention by e-mail to edit@unambiguous.ca, and providing us with information relating to your concern.

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